At Raja GSM we want every order to go smoothly. This Buyer Protection Policy explains when you are entitled to a refund, how much is refunded, and how to raise a claim. By placing an order with us you agree to these terms.
When you are covered (valid reasons)
You are eligible for a refund only where there is a genuine fault on our side, namely:
- The wrong item was shipped (different from what you ordered and confirmed on WhatsApp).
- The item arrived dead-on-arrival or defective, confirmed by our verification.
- The item is materially not as described.
- The order was not delivered within the agreed timeframe and cannot be traced.
Operational cost deduction
Where a refund is approved, a 10% operational cost is deducted from the refunded amount. This covers payment-gateway charges, packaging, handling and restocking. The remaining 90% is returned to your original payment method.
What is not covered
- Change of mind after the order is confirmed.
- Physical damage, liquid damage or wear caused after delivery.
- Damage or faults caused during installation, or by non-professional fitting.
- Parts that have already been installed or used — including batteries and display assemblies once fitted.
- Ordering the wrong model or incompatible part by mistake.
- Digital products and services — server credits, activation licenses, software and remote unlocking — once they have been delivered or processed. These are non-refundable.
How to raise a claim
Contact us on WhatsApp at +91 90901 41476 within 7 days of delivery with your order details and clear photos or a short video showing the issue. Our team will verify the claim. Approved refunds are processed within 7–10 business days to your original payment method, less the 10% operational cost.
A note on pricing
Prices shown on the site are indicative and may vary upon order confirmation. The final price is always confirmed on WhatsApp before you pay.
For any questions about this policy, message us on WhatsApp — we’re happy to help before you order.